Privacy Policy

About This Policy

This policy explains what information CleanAsk collects through this website, how it is used and how you can contact us about it. CleanAsk provides free cleaning price information and comparison tools. We do not sell cleaning services or accept customer payments through this website.

CleanAsk is operated by Proeuro Cleaning Services, a sole proprietorship of Ilona Cach, located in Port Coquitlam, British Columbia, Canada. CleanAsk is the public-facing website brand. The privacy contact for all questions and requests is contactcleanask@gmail.com.

Information We Collect

When you use Get a Quote, we collect your name, email address, phone number if provided, preferred contact method, service type, ZIP code, preferred date or flexible-date choice, and any additional details you enter.

Depending on the service, the form may also ask about your property type, bedrooms, bathrooms, approximate square footage, cleaning frequency, whether this is a first cleaning, property condition, requested extras, occupancy, construction type and stage, project description, organizing areas, or number of rooms or areas.

Each saved request also includes a request reference number, the time of submission, your privacy acknowledgment and the request's status. To protect the form from spam and repeated submissions, we also use limited technical information, such as information derived from your network connection and email address. This technical information may still be considered personal information.

Please do not include unnecessary sensitive information or personal information about other people.

Why We Use Information

We use inquiry details to review your request, contact you using your preferred method and manage your inquiry. Technical information helps protect the website against spam, abuse and unauthorized use. When a request is saved, the CleanAsk owner receives an email notification.

The Cleaning Cost Calculator and Quote Checker run in your browser. Their results are not saved unless you separately submit a Get a Quote request. If you choose to request help from the calculator, your selections can be carried over to the form in the same browser tab.

Storage and Protection

Inquiries are stored in a private database provided through Lovable Cloud. Submissions are checked on our server, and only authorized administrator accounts can review them.

We use access controls and encrypted connections to help protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Marking a request as closed does not delete it.

Service Providers

We rely on technical service providers to run the website, including Lovable and Lovable Cloud for website hosting, database storage and account sign-in, and hosting and network infrastructure services.

Owner notifications are sent through Lovable's email service to the CleanAsk inbox. These notifications include the service type, ZIP code, submission time, request reference number and a secure link to the administration page. They do not include your name, email address, phone number or full project description. If a notification fails, your request remains saved.

Google processes email in the CleanAsk Gmail inbox, including messages you send us directly. The website also loads fonts from Google Fonts, so your browser connects to Google when pages load. Google sign-in is available for administrator accounts; you do not need a Google account to submit an inquiry.

Sharing With Cleaning Providers

Get a Quote requests go to CleanAsk for personal review. We do not automatically forward inquiries or contact details to cleaning or organizing providers, assign cleaners or create bookings.

If we ever share information with a service provider in the future, we will explain that process and obtain any permission required by law. We may also disclose information when required by law.

Keeping and Deleting Information

Active inquiries are kept while they are being processed, and inactive inquiries are reviewed periodically. When an inquiry is closed, we keep it for 12 months after its actual closure date and then delete the personal information, unless a documented legal obligation or other lawful justification requires us to keep it longer. Reopening a closed inquiry restarts this period from the new closure date.

You may ask us to delete or correct your information at any time by emailing us; we will review such requests under applicable law, which may require us to keep certain information. You may also ask us to close an inquiry you no longer wish to pursue.

Technical rate-limiting records used to protect the form are deleted once they have been expired for more than seven days. Owner notification emails contain no customer contact details and are stored separately in the CleanAsk inbox. They are not automatically deleted when the related inquiry record is removed from our database; they are reviewed and deleted separately under the retention periods described above, subject to lawful exceptions.

Our hosting platform keeps its own backups. Deleted information may remain in those backups until the platform's backup rotation removes it; we do not control that timing and cannot promise immediate removal from backups.

The automatic deletion of closed inquiries and expired rate-limit records described above runs once a day through an automated, access-controlled cleanup process. Active inquiries, reopened inquiries and records without a reliable closure date are never deleted automatically.

Your Privacy Choices

Depending on where you live, you may have rights to access, correct or delete your information, restrict or object to its use, receive a copy, or withdraw consent where we rely on it. You may also be able to complain to a privacy authority.

The CleanAsk Privacy Officer is Ilona Cach, reachable through the privacy contact contactcleanask@gmail.com. Privacy-related complaints may be submitted to the privacy contact and will be reviewed under applicable privacy law. You may ask the privacy contact for information about how complaints are handled.

To make a request, email contactcleanask@gmail.com. Include enough information to identify your inquiry, such as its request reference number, but please do not send sensitive documents. We may need to confirm your identity before acting on your request.

Browser Storage, Cookies and Analytics

When you carry calculator selections or a chosen service over to Get a Quote, the website stores those selections temporarily in your browser tab. Contact details and calculated prices are not included, and the stored selections are removed once the form reads them or after 30 minutes.

Administrator sign-in uses browser storage to keep accounts signed in. We do not use advertising pixels or a dedicated analytics tool on this website. Our website hosting platform (Lovable) processes standard technical and usage information, such as page-view events, as part of operating, securing and monitoring the website; this platform activity is not something we can switch off from the website itself. Our hosting providers may also keep standard technical logs.

International Processing

Our service providers may process information in countries other than your own, where privacy laws may differ.

Contact and Changes

Privacy contact: contactcleanask@gmail.com. You can also visit Contact CleanAsk.

We may update this policy as the website changes. Material changes will be explained on this page and communicated where required by law.